Jason’s Falls’ Latest Good Advice: Shut Up and Listen
As usual, Jason Falls is smarter and more eloquent than I, so imitation is best form of flattery. So I am “appropriating” (we use that word in Washington for lots of things) his unbelievably good presentation on how to engage detractors online.
Jason makes about a bazillion good points (and I have exhauasted the topic in a different way that I call “Online Reputation Management“), but the best way that I can help you get smart is to get out of the way and say:
- Read his blog post. Now.
- View the accompanying SlideShare presentation below.