Jason’s Falls’ Latest Good Advice: Shut Up and Listen

As usual, Jason Falls is smarter and more eloquent than I, so imitation is best form of flattery.  So I am “appropriating” (we use that word in Washington for lots of things) his unbelievably good presentation on how to engage detractors online.

Jason makes about a bazillion good points (and I have exhauasted the topic in a different way that I call “Online Reputation Management“), but the best way that I can help you get smart is to get out of the way and say:

  1. Read his blog post. Now.
  2. View the accompanying SlideShare presentation below.
The Art of Listening

View SlideShare presentation or Upload your own. (tags: social media)
Now I am going to shut up and listen.
Mark
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