online commerce


Five Things You Must Do on Social Media in a Crisis – Yesterday

Five Things You Must Do on Social Media in a Crisis – Yesterday

I have thought and written about this for several years (like here, here, here, here, here, here, here and here), but an article published in Bulldog Reporter  highlighted a study conducted by the University of Missouri School of Journalism in which they found that social media matters enormously in crisis communications.   Some organizations get it, while others do not. Their case study was about public...

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Photo credit:  Melissa Agnes, www.melissaagnes.com

Hello, United Airlines: Five Things You Must Do on Social Media in a Crisis

Photo credit:  Melissa Agnes Are we really seeing this movie again? I have thought and written about online crisis communications for several years (like here, here, here, here, here, here, here and here), but United Airlines last week proved YET AGAIN that social media matters enormously in crisis communications. Some organizations get it, while others do not. Since I have been talking about online crisis communications for some time (see above), it’s always a good idea to...

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Apple Profits to iPhone Nay-Sayers: Nanny Nanny Boo Boo

Apple issued a big “screw you” to detractors yesterday when they announced their quarterly profit results.  The cold, hard facts are below, but in recent weeks, the media has issued shrill warnings that Apple had lost its touch and become “arrogant.”  Apple had lost its way.  Apple was producing crappy products.  Antennagate. Working in the financial sector, I know that the proof is always in...

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It’s the Holidays. Hire a Spammer.

I applaud the spirit of entrepreneurialism.  An aspiring genius sees a void, produces a product or service that fills that void and profits from it.  That’s the free market, right? Oh – except when something annoys the living hell out of you, like spam. Sure, I hate the offers from Nigerian royalty and people offering to enlarge my various body parts, but I could tolerate...

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My New Idea: #blogmonday

There has been amazing success and a lot of fun with #followfriday. The last few Fridays, I have forgotten to do my own, and then, all of sudden, I'll see my Twitter followers tick up by a few and realize that someone out there was nice enough to send people my way. So here's my idea: #blogmonday.



I Love Disney. OK. There, I Said It.

As the dad of two young children (my favorite job), I can finally come out of the closet and say it publicly: I LOVE DISNEY. But now my heretofore inane ramblings of a parent who actually knows that Miley Cyrus and Hannah Montana are the same person (just learned that) have been legitimatized by none other than The Motley Fool, a Web site for pretty sophisticated investors.



My First “Twebinar” – I’m All a-Twitter

Today, I had the fascinating experience of participating my first-ever a “Twebinar,” created and co-hosted by CrossMedia.com, on which they “interview[ed] over 30 top names in social media and Internet marketing and get their best thoughts on how tools like blogs, social networks, wikis, and podcasts are changing the way companies do business.” The host and lead interviewer was Chris Brogan, who did a great...

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Is a Craig’s List Posting Worth $30,000?

I was listening to a recent “For Immediate Release,” aka the “Hobson and Holtz” report, and listened with awe that frequent contributor Dan York pulled off a Craig’s List miracle. For those of you who are regular listeners to FIR, you’ll know that Dan often reports from the “picturesque countryside of Vermont.” Well, Dan is relocating to Keene, NH, as he describes in his blog....

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